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At PureShaper we do our best to process and deliver your order as quickly and carefully as possible. Below you can find all information regarding shipping, delivery times, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Once your order has been processed and shipped, you will automatically receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during busy periods, holidays, or promotional campaigns.

Delivery Times

Estimated delivery times are:

  • Netherlands & Belgium: 5–9 business days
  • Germany & France: 5–10 business days
  • Other European countries: 6–12 business days
  • United States & Canada: 6–12 business days

Delivery times are estimates and may vary due to customs procedures, carrier delays, or other external factors beyond our control.

Shipping Costs

We offer free shipping on all orders.

No additional shipping costs will be charged at checkout.

Track & Trace

Once your order has been shipped, you will receive an email containing your tracking number. This allows you to easily follow your shipment.

Please note that tracking updates may take 1–3 business days to appear.

Delayed Deliveries

While most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside of our control.

If you have not received your order within 15 business days, please contact us at info@pureshaper.com so we can investigate the issue for you.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. If an order cannot be delivered due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

Damaged or Lost Packages

If your order arrives damaged or you believe your package has been lost, please contact us within 7 days of delivery at info@pureshaper.com and include clear photos along with your order number.

We will always work with you to find a suitable solution.

Customs & Import Fees

In rare cases, international orders may be subject to customs duties or import fees. These charges are the responsibility of the customer.

Contact

If you have any questions regarding your order or shipping, please contact us at:

info@pureshaper.com

Our team is happy to assist you.