Refund policy

 

 

Returns & 60-Day Satisfaction Guarantee

We stand behind our product.

That's why we offer a 60-day satisfaction guarantee.
If you're not satisfied with your purchase, you can request a return within 60 days of receiving your order.

Eligibility

To qualify for a return under our satisfaction guarantee:

  • The item must not be heavily used or damaged
  • It must be returned in reasonable condition
  • Original packaging is preferred, but not required

👉 This guarantee is designed to let you try the product risk-free.

How to request a return

To start a return, contact us at:
info@pureshaper.com

Once approved, you will receive instructions on how to return your item.

⚠️ Returns sent without prior approval will not be accepted.

Important note

  • Return shipping costs are the responsibility of the customer
  • We do not charge restocking fees

Damaged or incorrect items

Please inspect your order upon arrival.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at info@pureshaper.com and we will resolve it quickly at no extra cost.

Non-returnable items

We do not accept returns for:

  • Gift cards
  • Final sale items

If you have any doubts, contact us before ordering.

Exchanges

We do not offer direct exchanges.

If you want a different item, simply:

  1. Request a return
  2. Place a new order

EU 14-day right of withdrawal

If your order is shipped within the European Union, you also have the legal right to cancel or return your order within 14 days, without giving any reason.

Refunds

Once we receive your return, we will inspect it and notify you of the approval.

If approved:

  • You will be refunded to your original payment method
  • Processing time: up to 10 business days

If more than 15 business days have passed after approval, contact us at:
info@pureshaper.com